Shipping policy
Last updated: November 5, 2026
Processing time
Orders usually ship within 1 to 3 business days. We email you the tracking number as soon as your order ships. Tracking can take up to 5 business days to show the first update.
Orders with more than one item may arrive in separate parcels, each with its own tracking number.
Delivery times and rates
Delivery times are estimates in business days, counted from the day your order ships.
| Destination | Standard | Priority |
|---|---|---|
| United States | 8 to 12 business days, US$4.95 | 6 to 10 business days, US$8.95 |
| Canada, Europe and United Kingdom | 8 to 12 business days, US$4.95 | 6 to 10 business days, US$6.95 |
| Australia and New Zealand | 8 to 12 business days, US$4.95 | 6 to 10 business days, US$8.95 |
| Mexico | 8 to 12 business days, free | 6 to 10 business days, MX$70 |
| Rest of the world | 11 to 14 business days, US$4.95 | 8 to 12 business days, US$8.95 |
Free standard shipping on orders of US$100 or more. Some items always ship free; you will see it at checkout.
Customs clearance and peak seasons, such as November to January, can add a few days. If your order is taking longer than these estimates, see section 5 of our Refund Policy.
Duties and import taxes
Duties and import taxes are prepaid on our orders, so you have nothing to pay on delivery. If a carrier asks you to pay any of them, send the receipt to customerservice@wsoul.co within 7 days and we will refund that amount in full.
Where we ship
We ship to the countries available at checkout. Our orders ship from our fulfillment center in Asia.
Your address
Please check your address at checkout, including your apartment or unit number and your phone number. The carrier may need them to deliver your parcel.
To change the address on an order, write to us as soon as possible. We can change it until the order ships.
If a parcel cannot be delivered because the address was incomplete or incorrect, or because it was not collected from the local post office, we can ship it again to a corrected address. You pay the new shipping cost, and we will tell you the amount before we reship.
Delays on our side
If we cannot ship your order within the processing time above, we will let you know, and you can choose to wait or to cancel for a full refund.
Contact
Questions about your delivery? Write to us at customerservice@wsoul.co with your order number. We reply within 1 business day.
Wild Soul Co. is operated by WildSoul International LLC.