Terms of service
Last updated: November 6, 2026
These Terms of Service apply when you visit www.wsoul.co or buy from our store. Wild Soul Co. is operated by WildSoul International LLC, a limited liability company registered in Florida, United States ("we", "us" or "our").
By placing an order, you agree to these Terms and to the policies they refer to: our Refund Policy, Shipping Policy and Privacy Policy. Please read them before you buy.
1. Using our store
To place an order, you must be of legal age where you live, or have the consent of a parent or guardian.
You agree not to use our store for anything illegal, to give false information, or to interfere with how the store works, for example by sending viruses, scraping the site or trying to get around its security. We may suspend access for anyone who breaks these rules.
Our store runs on Shopify, which provides the platform and the checkout.
2. Products
We describe our products, sizes and colors as accurately as we can. Colors can look slightly different on your screen. Before ordering, check the measurements on each product page.
Products depend on availability. We may change or discontinue a product at any time.
3. Prices and payment
Prices are shown on each product page and at checkout. If you shop in a currency other than US dollars, the price is converted at checkout, and your bank may charge its own fees.
Shipping costs are shown at checkout. Duties and import taxes are prepaid on our orders, as explained in our Shipping Policy. Sales tax is added at checkout where required.
If a product is listed at a clearly wrong price, we may cancel the order before it ships. We will let you know and refund you in full.
Discount codes and promotions follow the conditions shown with each offer.
4. How to order
- Choose your items and add them to your cart.
- At checkout, enter your contact, shipping and payment details. You can review and correct your order before you pay.
- After you pay, we email you a confirmation of your order.
You can place your order in English or in any other language available on our store.
We may cancel an order if the payment fails, an item is out of stock, we cannot deliver to the address, or we suspect fraud. If we cancel, we refund you in full.
You can cancel your order for a full refund until it ships, as explained in our Refund Policy.
5. Shipping, refunds and exchanges
Our Shipping Policy explains delivery times, rates and what happens if a parcel cannot be delivered. Our Refund Policy explains exchanges, refunds and the right of withdrawal in the European Economic Area and the United Kingdom. Both policies are part of these Terms.
6. Reviews and messages
If you post a review on our store, you allow us to show it on our store and in our marketing, with the name you chose to display. Please do not post anything illegal, offensive or that belongs to someone else. We may remove reviews that break these rules.
Photos and messages you send to customer service are used only to handle your request.
7. Intellectual property
The photos, text, logos and designs on our store belong to us or to those who license them to us. You may not copy or use them for commercial purposes without our written permission.
8. Links to other websites
Our store may link to websites run by others. We do not control those websites and are not responsible for their content.
9. Limitation of liability
We work to keep our store accurate and available, but we cannot promise that it will always be free of errors or interruptions.
To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for an order is limited to the amount you paid for that order.
Nothing in these Terms limits or excludes liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for your rights as a consumer.
10. Your legal rights
These Terms do not limit any rights you have under the consumer laws of your country. Customers in the European Economic Area and the United Kingdom keep their legal rights for faulty goods.
11. Governing law and disputes
These Terms are governed by the laws of the State of Florida, United States. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live.
If something goes wrong, please write to us first at customerservice@wsoul.co. We usually resolve cases within 2 business days.
If a dispute cannot be resolved with us, it will be decided by the state or federal courts located in Florida, unless the law gives you the right to bring your claim in the courts where you live.
12. Changes to these Terms
We may update these Terms from time to time. The date at the top shows the latest version. The Terms in force when you place an order apply to that order.
13. General
If any part of these Terms is found invalid, the rest stays in force. If we do not enforce a right immediately, we do not give it up. These Terms and the policies they refer to are the full agreement between you and us about your use of the store and your orders.
14. Contact
Questions about these Terms? Write to us at customerservice@wsoul.co.
Wild Soul Co. is operated by WildSoul International LLC.